A Perfect Costume

A Perfect Costume F.A.Q.

We sell costumes year-round!

Please Note: Costume styles are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. The Manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue. We apologize for any inconvenience this may cause.

Has my order been received?
You will receive a confirmation number after your order is submitted to our website. Please check you spam folder too.

Is my credit card information secure when placing an order?
APerfectCostume.com is a secure site using advanced encryption SSL, Secure Sockets Layer, technology for all personal information. This assures you of a secure order process in which no one can access your personal information. See our Safe and Secure policy.

Do you accept orders with a check or money order?
A Perfect Costume does not accept personal checks, business checks, cashier checks or money orders. A Perfect Costume DOES accept MasterCard, Visa, Discover and PayPal. We also accept bank ATM cards that have the MasterCard or Visa logo. Orders paid with check or money order will not be processed and your method of payment will be returned to you. NOTE: Orders paid through PayPal will be shipped to the PayPal confirmed address only.

How can I receive the discount or special offer?
Discounts and special offer codes are given through our newsletters. To receive our newsletters, update your user account to receive email by choosing yes in the receive email option. Once you receive a discount or special offer code, enter this code in the appropriate box on your order form.

Do you have a costume that is not shown on the web site?
A Perfect Costume offers a large select of Halloween and all occasion costumes which can be viewed on our website. New releases are featured in our newsletter. Sign up to receive the A Perfect Costume newsletters in order to stay up to date with the latest and greatest costumes and accessories!

How do I exchange a costume for another size or style?
If you need a different costume or size costume, you must place a new order for the needed replacement item and return the item you already received. All replacements must be handled in this manner because the desired item maybe out of stock by the time we receive your return. This will ensure the fastest delivery of your replacement items. All appropriate policies apply to all returned items. Refunds are for the merchandise only, excluding shipping and handling fees. All Clearance Sale and Priced Below Cost items are FINAL SALES. No exchanges and or returns will be accepted on costume orders placed from September 1st through December 31st.

Is shipping to countries outside the Unites States available?
Currently A Perfect Costume does not ship outside of the US except for Puerto Rico, US Virgin Islands and Guam. Please check our shipping information page for more information.

Shipping Information

Is shipping to APO/FPO addresses available?
Currently A Perfect Costume does ship to U.S. Military addresses.

How long will it take for my order to arrive?
Check

Shipping Information

Why is my shopping cart empty even after I ordered items?
Our web site is designed to recognize cookies on a computer, if you have disabled the cookies function from your Internet browser, items cannot be added to your shopping cart.

Do you share my personal information with other companies?
A Perfect Costume is committed to protecting your privacy. We do not sell, share or rent your personal information for marketing purposes.

Why is it important that I provide the correct shipping information?
Due to the way our shippers handle your package, your shipment may take additional time for delivery if you choose the wrong address type. A Perfect Costume is not responsible for misdirected or undelivered orders due to incorrect or insufficient shipping information provided by the customer. All shipped orders that require an address correction due to customer providing incorrect shipping information or requiring a delivery address change will be charged $15.00. This is the fee that our shipping companies charge us for this delivery correction service.

Is a signature required for express shipments?
Yes. All express shipments will require a signature at the time of delivery. Most costume orders will require a signature.

I have not received my order. What should I do?
Please refer to your email stating your order has been shipped which has your tracking information. We ship FedEx, UPS and US Postal Service, refer to their websites to track your package.
For more information see

Shipping Information

What are limited quantity & price below cost items?
Limited quantity & price below cost items are products that are no longer being produced by the manufacturer or will no longer be carried by A Perfect Costume. All purchases of the sales items, priced below cost items & limited quantity items are final – due to reduced prices we will not be able to accept returns or exchanges on these items. All limited quantities and price below cost items are final sales.

I am not happy with my order, what can I do?
Please see

Return Policy

I am missing an item or received the incorrect item, what can I do?
A Perfect Costume takes great care in packaging and shipping your order, however errors can be made. If an error is made please notify our customer service department within 24 hours of delivery by emailing customerservice@aperfectcostume.com. Arrangements will be made to correct the error upon notification. You may be asked to contact the manufacturer as we do not package costumes or have replacement pieces.

I have received an email stating my billing address does not match the credit card companies information.
A Perfect Costume makes every attempt to protect our customers by making sure we have the billing address for the credit card that was used for your order. We will email you to get the correct information from you. While awaiting your response we will attempt to get a positive address match from your credit card company or through various other methods of verification. DO NOT place a new order when you receive this type of email. Respond directly to the email or by contacting our department customer service during regular business hours to resolve this issue.

The items I ordered were received damaged or are defective. What can I do?
If your order arrives in an unsatisfactory condition due to damage in transit or defective product, notify A Perfect Costume customer service within 24 hours of delivery by calling, faxing or emailing customerservice@aperfectcostume.com. In some cases a digital photo(s) will be requested of the item or the return of the item. Upon inspection of the photo(s) or item it will be determined what course of action will be taken. All limited quantity and price below cost items are final sales and are sold as is.

How can I cancel or change an order?
Our order fulfillment system is designed to get orders shipped out to our customers quickly and efficiently. Most orders are processing within minutes after receiving your order. Before you place your order, please be sure these are the items you would like delivered. We cannot cancel or change an order once it has been placed. If you have changed your mind, please follow the return policy listed on the return policy page applicable to items ordered.

Why do you need my email address?
Information regarding your order including but not limited to order confirmation, order questions and order shipping information will be automatically sent as your order processes through our system.

Have a question that is not answered on this page?
Just email customerservice@aperfectcostume.com our customer service representatives will answer your question within 1 business day (M-F).

How can I contact customer service?
Customer Service can be reached customerservice@aperfectcostume.com. Emails are answered within 1 business day (M-F).

Thank you for visiting A Perfect Costume!